Policies

 1. Delivery and shipping

Location

Cost

Delivery Time Frame

Within Malaysia

Free for all orders

  •  5-7 business days for West Malaysia
  • 5-11 business days for East Malaysia and Labuan

 

We do have some terms and conditions for delivery though!

  • Delivery will be made every Tuesday and Thursday.
  • Delivery might take longer time during festive season, sale periods and holidays.
  • Delivery is available on weekdays and saturday.
  • International delivery is yet to be made available for our products.

2. Return policy

We want you to love your Soleil Ray order. If you are not completely satisfied, please send an email with your order reference number to shopsoleilray@gmail.com within 14 days of purchase. We will provide return authorization and mailing information. Refunds are issued once the return order has been received and inspected. All refunds will be issued to the original form of payment within 10 business days of receipt. All shipping fees are non-refundable.
Please note: We are not responsible for any lost or damaged products during shipping. We encourage a carrier that offers shipment tracking for all returns.